Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: January 15, 2024•Effective: January 15, 2024

Introduction

BookNow ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform and related services.

By using BookNow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal information you provide when creating an account (name, email, phone number)
Booking and transaction history
Device information and usage data
Location data (with your permission)
Communication preferences and feedback

How We Use Your Information

To provide and improve our booking services
To process transactions and send confirmations
To communicate important updates and notifications
To personalize your experience and recommendations
To prevent fraud and ensure platform security

Information Sharing

We never sell your personal information to third parties
Service providers receive only necessary booking details
Anonymous analytics data may be shared with partners
Legal compliance may require information disclosure
Business transfers may include user data with consent

Data Security

Bank-grade encryption for all sensitive data
Regular security audits and penetration testing
Secure data centers with 24/7 monitoring
Employee access controls and training
Incident response and breach notification procedures

Your Rights

Access and download your personal data
Correct inaccurate or incomplete information
Delete your account and associated data
Opt-out of marketing communications
Data portability to other services

International Transfers

Data may be processed in countries outside India
Adequate protection measures are always in place
EU-India adequacy decisions are respected
Standard contractual clauses for data transfers
Your consent is obtained for international processing

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies

Required for basic platform functionality, security, and user authentication.

Analytics Cookies

Help us understand how users interact with our platform to improve services.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

Preference Cookies

Remember your settings and preferences for a personalized experience.

Children's Privacy

BookNow is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Sending you an email notification
Displaying a prominent notice on our platform

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.

Email: privacy@booknow.com

Address: BookNow Privacy Team, Indore, Madhya Pradesh, India